Privacy Notice

We may collect the following information about you:

• your name, age/date of birth and gender;
• your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;
• purchases and orders made by you;
• your social media handles;
• your online browsing activities on any of our websites including what items you store in your shopping bag;
• your password(s);
• information about the device you use to browse our websites including the IP address and the device type;
• when you make a purchase or place an order with us, your payment card details;
• your communication and marketing preferences;
• your interests, preferences, feedback and competition and survey responses;
• your location;
• your correspondence and communications with us; and
• other publicly available personal data, including any which you have shared via a public platform (such as Instagram, YouTube, Twitter or public Facebook page).

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Notice. Some personal data are collected directly, for example when you set up an online account on our websites, or send an email to our Client Experience team. Other personal data are collected indirectly, for example, when you browse our websites or undertake online shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.

We may anonymise and aggregate personal data for insight and research but this will not identify anyone.

Our websites are not intended for children and we do not knowingly collect data relating to children.

General

Watches of Switzerland Company Limited (and trusted partners acting on our behalf) use your personal data:

• to provide goods and services to you;
• to make a tailored website available to you;
• to manage any account(s) you hold with us;
• to verify your identity;
• for crime and fraud prevention, detection and related purposes;
• to contact you electronically about promotional offers, events, products and services which we think may interest you;
• to arrange appointments with you;
• for analysis, insight and market research purposes to better understand your needs and ensure we are giving you what you like;
• to administer competitions and identify and contact competition winners;
• to enable us to manage client service interactions with you;
• to ensure our, and our suppliers’, compliance with laws and regulations such as anti-modern slavery, anti-bribery and health and safety requirements ; and
• where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

Marketing

Watches of Switzerland Company Limited use your personal data for marketing purposes and may send you postal mail, texts and/or emails to update you on our latest offers and events.

We aim to update you about products and services of interest and relevance to you as an individual.

You have the right to opt out of receiving promotional communications at any time, by:

1. contacting our Client Experience team via email [email protected] or by telephone on 0800 587 9144 or post to Client Experience, Watches of Switzerland Company Limited, Aurum House, 2, Elland Road, Braunstone, Leicester LE3 1TT United Kingdom; or
2. making use of the simple "unsubscribe" link in our emails or the "STOP" number for texts; and/or
3. contacting our Data Protection Officer to indicate that you wish to change your marketing preferences by emailing [email protected] or by post to The Data Protection Officer, Watches of Switzerland Company Limited, Aurum House, 2, Elland Road, Braunstone, Leicester LE3 1TT, United Kingdom;

This may not stop service messages such as order updates.

Personalisation and Automated Decision Making

In order to improve your shopping experience with us, when you visit any of our websites, you may receive personalised banner advertisements whilst browsing websites of other companies. Any banner advertisements you see will relate to your browsing activity on our websites from your computer or other devices.

These advertisements are provided by us via external market leading specialist providers using 'cookies' placed on your computer or other devices (see further information on the use of cookies in our Cookie Policy ). You can remove or disable cookies at any time - see here for further information.

We may collect data directly from you, as well as analysing your browsing and purchasing activity, both online and in store, and your responses to marketing communications. The results of this analysis, together with other demographic data, allow us to ensure that we contact you with information on products, services, events and offers that are relevant to you. To do so, we use software and other technology (automated decision-making including profiling).

We may do this to decide what marketing communications are suitable for you and this activity is based on our legitimate interests to develop and improve our products and services for you.

You have the right to opt out of any automated decision-making processes including profiling at any time by:

1. contacting our Client Experience team via email [email protected] or by telephone on 0800 587 9144 or post to Client Experience, Watches of Switzerland Company Limited, Aurum House, 2, Elland Road, Braunstone, Leicester LE3 1TT United Kingdom; or
2. contacting our Data Protection Officer to indicate that you wish to change your marketing preferences by emailing [email protected] or by post to The Data Protection Officer, Watches of Switzerland Company Limited, Aurum House, 2, Elland Road, Braunstone, Leicester LE3 1TT United Kingdom;

In order to provide more personalised services and experiences, we may also ask your permission to review third party data about you, for example, your Twitter or Facebook feeds, to get to know you better and to provide more effective personalisation. Some of our services enable you to sign-in via a third party service, such as Facebook. If you choose to sign-in via a third party app, you will be presented with a dialog box which will ask your permission to allow us to access your personal information (e.g. your full name, date of birth, email address and any other information you have made publicly accessible).

For full information on the use of cookies on our website, please view our Cookie Policy.

While navigating on the Rolex section of our website, some cookies are controlled by ROLEX SA which applies the following Cookies Policy.

We will never sell or rent your personal information to other organisations for marketing purposes.

We will not disclose your personal information to any third party, except for those referred to below.

We may share your data with:

• other companies within our group;
• purchasers, investors, funders and advisers if we sell our business or assets or restructure whether by merger, re-organisation or otherwise;
• our legal and other professional advisers, including our auditors for financial and compliance purposes;
• credit reference agencies where necessary for card payments;
• governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so:-
  to comply with our legal obligations and/or the administration of justice;
  to exercise our legal rights (for example in court cases);
  for the prevention, detection, investigation of crime or prosecution of offenders; and
  for the protection of our employees and clients, our service providers and suppliers.

In order to make certain services available to you, we have partnered with certain trusted third parties including IT, mailing, payment services, delivery, analytics and search engine providers and marketing service providers. We may need to share your personal information with some of our service partners. We only allow our service providers to handle your personal information when they have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your information to provide services to us and to you, and for no other purposes.

Please see here for the types of service providers with whom we share personal data.

Watches of Switzerland Company Limited has partnered with certain trusted third parties to make additional products and services available to you online through the relevant third party's "microsite". These websites, and others linked to from our websites are owned and operated by a third party and they are responsible for processing personal data in accordance with their own privacy policies. These are:

We are required to set out the legal basis for our 'processing' of your personal data.

We collect and use client's personal data:

1. as necessary to perform our contract with you
   for the purposes of complying with our duties and exercising our rights under contracts for the sale of goods or services to clients; and/or
2. as necessary for the pursuit of our legitimate interests including:
   - selling and supplying goods and services to our clients;
   - promoting, marketing and advertising our products and services;
   - sending promotional communications which are relevant and tailored to individual clients (including administering loyalty schemes);
   - to administer competitions and promotions and identify and contact competition winners;
   - understanding our clients' behaviour, activities, preferences, and needs;
   - improving existing products and services and developing new products and services;
   - protecting clients, employees and other individuals and maintaining their safety, health and welfare;
   - good governance, accounting and managing of our operations and complying with our legal obligations;
   - preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
   - handling client contacts, queries, complaints or disputes;
   - managing insurance claims by clients;
   - protecting our company, its employees and clients, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to us;
   - handling any legal claims or regulatory enforcement actions taken against us; and
   - fulfilling our duties to our clients, colleagues, shareholders and other stakeholders or
3. as necessary for complying with our legal obligations including
   - where you exercise your rights under data protection laws;
   - for compliance with legal and regulatory requirements; or
   - to establish or defend our legal rights; or
   - based on your consent

You have the right to withdraw consent at any time. Where consent is the only legal basis for processing your personal data, we will cease to process your personal data for that purpose after consent is withdrawn.

Our controls

Watches of Switzerland Company Limited is committed to keeping your personal data safe and secure.

Our security measures include:

• encryption of data;
• regular cyber security assessments of all service providers who may handle your personal data;
• regular planning to ensure we are ready to respond to cyber security attacks and data security incidents;
• daily penetration testing of systems;
• security controls which protect the our IT systems infrastructure and our premises from external attack and unauthorised access; and
• internal policies setting out our data security rules for our personnel and
• regular training for our employees.

You should always be cautious when sharing your personal data. No one from our company will ever ask you to confirm any bank account or credit card details via email or text or invite you to transfer money to us by bank transfer. If you receive an email claiming to be from Watches of Switzerland Company Limited asking you to do so, please ignore it and do not respond.

If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.

In addition, we recommend that you take the following security measures to enhance your online safety:

• keep your account passwords private because anyone who knows your password may access your account or be compromised if your account is accessed without authority.
• when creating a password, use a difficult word/number combination of at least 8 characters and something that is not easily guessed by hackers such as dictionary words, your name, email address, or other personal data that can be easily obtained. Also, frequently change your password. You can do this accessing your account, clicking 'your account', clicking 'your data' and selecting 'change password'.
• avoid using the same password for different online accounts.

We will not retain your data for longer than necessary for the purposes set out in this Notice. Different retention periods apply for different types of information, and our Data Retention Policy sets out the length of time we will usually retain personal data and where these default periods might be changed.

In summary, various laws, accounting and regulatory requirements applicable to us require us to retain certain records for specific amounts of time. In relation to your personal data, we will hold this only for so long as we require that personal data for legal or regulatory reasons or for legitimate organisational purposes and we will not keep your data for longer than is necessary for the purposes for which we collect them.

For more detail on typical retention periods, please see below.

Record Retention Periods

To deliver products and services to you, it is sometimes necessary to share your personal information outside of the European Economic Area (the EEA). This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These transfers are subject to special rules under data protection laws.

If we transfer your personal information outside the UK, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to assess the laws and practises of the destination country and relevant service provider and the security measures that are to be taken as regards the data in the overseas location; Alternatively, we use standard Government approved model contractual data protection clauses in our contracts with our processors.

You have the following rights:

The right to be informed about our processing of your personal data which is the aim of this Notice;

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.If you wish to exercise any of the above rights, you can always:

1. call our Client Experience Team on telephone 0800 587 9144 but we will ask you to put your request in writing
2. email us at either [email protected]; or [email protected] or
3. contact us by post to either Client Experience or the Data Protection Officer, Watches of Switzerland Company Limited, Aurum House, 2, Elland Road, Braunstone, Leicester LE3 1TT, United Kingdom.

You have the right to lodge a complaint with the Information Commissioner's Office at Wycliffe House, Water Lane, Wilmslow SK9 5AF, United Kingdom if you believe we have not handled your personal data in accordance with the law. Further information, including contact details, is available at https://ico.org.uk.