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Get in Touch
Order Related & General Enquiries
For order related and general enquiries, our client support team can be contacted by the below methods.
Live Chat
Get immediate, real-time advice and assistance from our luxury watch and jewellery experts.
Live Chat hours are: 9:00am - 9:00pm, 7 days a week.*
*Subject to team member availability.
Launch Live ChatPhone
Contact our Client Support team on 0800-085-8250.
Lines are open:
Monday - Tuesday 10:00am - 4:00pm
Wednesday - Thursday 1:00pm- 4:00pm
Friday 10:00am - 4:00pm
Bank Holidays 10:00am - 4:00pm
Weekends - Closed
To speak to a colleague in one of our stores, please use our store finder where you will find contact details, location information and opening times.
Post
If you would like to send correspondence by post, please write to the Client Experience team:
The Watches of Switzerland Group, Carlton Park, King Edward Avenue, Leicester LE19 0AL.
You can email us at [email protected]. We aim to respond to your query within 24 hours.
General Feedback
If you would like to provide us with general feedback, perhaps in relation to a recent visit or order, please email [email protected]
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting [email protected] or call us on 0800 587 9144 (opening hours apply, please see information above).
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Click here for press & media enquiries.
© 2023 Goldsmiths
Goldsmiths is a trading name of Watches of Switzerland Company Limited. Registered Office: Aurum House, 2 Elland Road, Braunstone, Leicester, LE3 1TT, Registered in England and Wales, Company number 00146087. Registered VAT Number 834 8634 04. Watches of Switzerland Company Limited acts as a broker and not a lender and offers finance from Secured Trust Bank PLC trading as V12 Retail Finance and PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg trading as PayPal Credit. Watches of Switzerland Company Limited is authorised and regulated by the Finance Conduct Authority. Our registration number is 308710. Credit provided is subject to age and status, minimum spend applies. Terms and Conditions apply. UK residents only. We may receive a commission if your application is successful, and the amount may vary depending on the product chosen and the amount of credit taken out. Not all products are regulated by the Financial Conduct Authority and FOS protection will not be extended to unregulated agreements.
*Next day delivery available on most items. See product pages for more information.
